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Order Form

A baker taking Christmas orders across the counter and in Instagram messages

Nine questions that turn twenty direct messages into twenty spreadsheet rows, with a quantity field per product.

9 questions: 3 short answers, 3 dropdowns, 1 date field, 1 time field, 1 paragraph.

Taking orders in direct messages works until the week it does not, which is usually the busiest week of the year. A form turns twenty conversations into twenty rows in a spreadsheet, with the collection date next to each one.

Why the quantities are separate questions

It is tempting to use one checkbox list of products and a single quantity field. Then someone orders three of one thing and one of another, and you are back to messaging them. A dropdown per product is more clicks for the customer and far fewer for you.

The collection date is a date field rather than free text because “next Friday” written on a Thursday is genuinely ambiguous, and you will be reading these at six in the morning.

The part Google Forms cannot do

It cannot take payment, and it cannot calculate a total. The form collects the order; you send the invoice or the payment link afterwards, or take payment on collection. If that does not suit your business, this is the point at which a real shop system starts to earn its fee, and it is more honest to say so than to pretend a form is a checkout.

It also cannot stop you taking more orders than you can bake. Watch the linked spreadsheet and close the form yourself.

Order Form

Preview of the questions. Everything stays editable once the form is in your Drive.

  1. Your name

    Short answer

  2. Phone number

    Short answer

  3. Email address

    Short answer

  4. How many of item one?

    Dropdown

  5. How many of item two?

    Dropdown

  6. How many of item three?

    Dropdown

  7. Collection date

    Date

  8. Collection time

    Time

  9. Anything else we should know about this order?

    Paragraph
Build this in the app

Describe it in the app and these questions are created in your own Google Drive. Change anything you like before you send it.

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